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Technical Support

Business hours are Monday through Friday, 8:00 am to 5:00 pm, excluding holidays.
We are here every step of the way to ensure your equipment works as promised. Our customer service representatives have direct access to information about your equipment including bills of material, and 3D CAD drawings.
 
Chiller Service Information
Troubleshooting Guide
 

Before calling the Technical Support Department please be sure to have the "Chiller Service Information" PDF emailed or faxed to the below contact information.

For technical service:
Phone 973-835-2800 ext. 323
Fax 973-835-3222
service@edwards-eng.com

In the event that you require service outside of our regular business hours the following options are suggested:

  1. Wait until the next regular business day to contact the Service Department.
  2. Contact a local service company. In order to be considered for warranty coverage, you must contact the Service Department during the next regular business day to make them aware of your situation.
 
Warranty Claims Department
We are here every step of the way to ensure your equipment works as promised. To provide a high level of service in the unlikely and untimely event of a part failure, please provide us the necessary information to assist us in the process of administering warranty claims.  
Limited Warranty
Warranty Procedure
 

To provide a high level of service, before contacting the Warranty Claims Department, review the "Warranty Procedure" PDF and be sure to have the unit model and serial number available.

For assistance regarding product warranties:
Phone 973-835-2800 ext. 328
Fax 973-835-3222

warranty@edwards-eng.com

 
Part Replacement and Sales

Our parts department has a large inventory of available parts.

When contacting the Parts Department please be sure to have the unit model, and unit serial number available. This information will assist us in providing you with prompt service.

For assistance with Edwards brand Chillers or Edwards brand Vapor Recovery replacement parts:
Phone: 973-835-2800 ext 328
Fax: 973-835-3222
parts@edwards-eng.com

 
International Parts Replacement

For assistance with Edwards brand Chillers or Edwards brand Vapor Recovery Units not installed in the United States contact:

Phone 973-835-2800 ext. 270
Fax 973-835-3222
International@edwards-eng.com

 
 
  Chiller Solutions LLC
101 Alexander Ave.
Pompton Plains, NJ 07444
(973) 835 2800
(973) 835 3222 fax
   
2010 Chiller Solutions LLC  
All rights reserved
Data Subject to change without notice